Using Dialogue, Carnival is streamlining business processes with a new paperless system that provides online access to the same travel information typically available with traditional cruise documents, including boarding passes, luggage tags, and guest documentation booklets.
Dialogue’s ability to update information the moment changes are made and deliver it in real time is making it possible for Carnival to ensure guest information is always current. Carnival notes the electronic document system has been well received by travelers and travel agents. Within the first week of use, Carnival reduced their printed documents by over 1,000 with many travel agents electing to switch to the electronic document system to enjoy the convenience and cost-efficiency provided by this new service.
Laura Tamayo, director of air and sea services for Carnival Cruise Lines, said: In choosing to move to the electronic document system, we needed a solution that would offer a single platform to give us full control over our documents.
Dialogue’s ability to create PDFs in real time eliminates the many steps once required to complete cruise documents, saving us significant time. The response has been phenomenal. Dialogue is delivering the convenience, security, and efficiency needed to make this program a success.
