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June 10, 2010

Capgemini signs €500m contract extension with Hydro One

To provide BPO, ITO and core systems support services

By CBR Staff Writer

Capgemini, a provider of consulting, technology and outsourcing services, said that its subsidiary, Capgemini Canada, has signed a CAD650m (€500m) contract extension to 2015 with North American transmission and distribution electric utility Hydro One Networks.

Under the contract, Capgemini will provide business process outsourcing (BPO), information technology outsourcing (ITO) and core systems support services to Hydro One in order to support their business needs.

The contract extension calls for Capgemini to continue to provide services including, source-to-pay, finance and accounting, settlements and customer service and billing as well as HR/payroll; infrastructure management and applications management services; and implementation and optimisation of Hydro One’s packaged core systems, including SAP.

Ian Roy, vice president of energy, utilities and chemicals at Capgemini, said: “We’ve been collaborating with Hydro One on various technology initiatives for nearly 10 years, and we’re delighted to extend this strategic relationship with them.

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“By leveraging our global capabilities in the utilities industry, we’ve been able to transform our solution to meet the needs of the Hydro One business that result in efficient processes that support sustainable business performance and allow them to continue to deliver optimal services to their customers throughout Ontario.”

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