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July 20, 2010

Capgemini wins five-year IT contract extension with thetrainline.com

For supporting IT infrastructure including online and call centre customer-facing systems

By CBR Staff Writer

Capgemini UK has won a five-year extension of its IT outsourcing contract with thetrainline.com, the UK’s independent retailer of train tickets online.

Capgemini said their new contract, with an estimated value of £15m, covers the period 2010-2015 and ensures 24×7 support for the ticket company’s entire IT infrastructure including its online and call centre customer-facing systems. It also provides to undertake a growing volume of applications support and applications management activity for thetrainline.com.

The company said that the new contract extension aims to give thetrainline.com better cost-effectiveness through innovations such as virtualisation of the train ticket retailer’s entire server installation, located at a Capgemini data centre in Yorkshire.

The contract also involves increased use of Capgemini’s Rightshore delivery model, with much of the applications support work to be undertaken over the five-year period at a Capgemini facility in Bangalore.

Murray Hennessy, CEO of thetrainline.com, said: "We are delighted to have appointed Capgemini for a further five years and will continue to work with them in a fully collaborative way that ensures great teamwork and effective results. Our new deal will give us and our customers an improved service with higher flexibility, greater control, and transparency of processes."

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