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November 30, 1998


By CBR Staff Writer

Cap Gemini Group, the French IT services firm is partnering with Paris-based SLP Infoware to provide telcos with software and consultancy work to reduce customer churn. In addition, Cap expects to be able to analyze different charge rate plans, customer segmentation and integration of customer-handling operations, such as customer care and billing. SLP, which received $7.1m investor funding in February to market its Churn/Customer Profiling System product (CI No 3,341), has said it will provide the Churn/CPS system architecture to Cap’s Telecom and Media consultants. According to Cap research it costs, on average, $400 to attract new subscribers and $600 in lost revenues from customers who leave. The joint partnership hopes to manage the customer relationship better and reduce churn. Churn/CPS is currently in use by four telcos: Mobistar, Bouygues Telecom, Libertel and France Telecom.

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