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June 19, 1990

CALLERS ORDER INFORMATION BY FAX WITH GLOBAL COMMUNICATIONS’ WORLDWINDOW

By CBR Staff Writer

London W1-based Global Communications Ltd is set to provide a device that answers calls, provides a set of spoken information options and finally sends the caller facsimile copies of the information required – completely automatically. When phoning a company that has installed the WorldWindow facsimile response system, a series of recorded instructions allow the caller to tell the system what information is required by using a touch-tone telephone – typically, this could be a price list, photograph or other document. The caller then dials in the facsimile number to which the message should be sent, the number is then played back for confirmation, and the facsimile message is automatically sent off. Companies using WorldWindow can load information onto the system either by ASCII, image file, RS232 or indeed from another facsimile machine. The IBM AT-based WorldWide operates transparently to PABXs and can be incorporated into communication systems that include combinations of voice features and facsimile messaging and distribution facilities; Global Communications says that the in-housedeveloped software is written in such a way that WorldWide Facsimile Response systems can be fully customisable. Larger systems will also be available, but basic WorldWide versions come with two to 24 voice channels and one to eight facsimile channels; all major phone interfaces are supported. Global says the Worldwide Facsimile Response will be available by the end of the month and, without giving specific details, claims the price will be interesting. It will be followed by a new multi-channel facsimile receiver and a facsimile switch.

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