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November 22, 2010

Call & Call uses IBM Smart Business Desktop Cloud

Virtualised desktops to eliminate desk side maintenance, and additional workstations migration to centralised location

By CBR Staff Writer

Call & Call, a provider of call centre services to corporate clients in Italy, is using IBM Smart Business Desktop Cloud and technology from cloud client computing firm Wyse, to migrate nearly 1,000 additional workstations from among five sites across Italy to a centralised location.

As part of the expansion, Call & Call will migrate nearly 1,000 additional workstations from among five sites across Italy to a centralised location using IBM Smart Business Desktop Cloud and technology from Wyse, a provider in cloud client computing.

Call & Call began using virtualised desktops to eliminate the need for desk side maintenance, deliver energy cost savings and provide Call & Call employees access to better computing power for use with the most intensive multi-media applications and comprehensive user data.

The new IBM’s Smart Business Desktop Cloud and Wyse thin clients will improve security and increase operational efficiency through the ability to centrally manage workstations.

The use of the desktop cloud environment provides updates to all end devices when an application needs to be upgraded or new software is configured.

This means the desktop cloud environment only requires an update on the virtual desktop environment via the server while data is managed over the secure data center servers and no longer stored on the client side.

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IBM Workplace Services IT Strategy Services vice president Rich Esposito said their experience in services and expertise in creating a cloud computing infrastructure has allowed them to help clients simplify their entire enterprise and become more flexible to adapt to changing market needs.

"Together IBM and Call & Call have created a offering to make desktops more flexible and efficient while cutting energy and IT costs with the use of IBM’s Smart Business Desktop Cloud," Esposito said.

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