In addition to sweeping away the complexity of its software pricing in a rapidly-changing computer world (CI No 1,909), Computer Associates International Inc announced that price increases for its fiscal year that started April 1 will not exceed 5% and will not apply to all products and has restructured its customer service organisation so that account managers are replaced by a service team made up of a customer service representative and a technical service representative, dedicated entirely to every aspect of customer service except product support, and having no direct sales role; the service team will be a single point of contact for each customer, and marketing representatives will visit only through service team co-ordination; product support continues to be provided by the product development staffs.
