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April 28, 2009

CA announces enhancements to three service management systems

The enhancements to lower the cost and risk of service change, delivery and support

By CBR Staff Writer

CA, an independent IT management software company, has announced three newly enhanced service management systems – Service Catalog r12, IT Client Manager r12 and Service Desk Manager r12.1 – that are designed to lower the cost and risk of service change, delivery and support while optimizing IT resources for better business value.

According to CA, Service Catalog cuts through the complexity of IT, presenting business executives and end users with an interface for ordering services described in business terms supported by back-end workflow to orchestrate delivery of ordered services, track service consumption, account for costs and chargebacks, and provide for contracted service levels.

Service Desk Manager r12.1 will help provide a balance between central governance and local control by providing service-level visibility and risk analysis across multiple domain-specific change tools ranging from mainframe and distributed software to the data center and strategic projects as part of a federated change management strategy, the company said.

IT Client Manager r12 helps customers maximize the value of their IT asset investments by identifying and optimizing underutilized servers and desktops, reducing unnecessary asset purchases, and driving down the administrative costs needed to maintain, migrate and support enterprise client devices, the company added.

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