CA Technologies has released Service Catalog r12.5 that is designed to enable enterprise business and service providers to provide transparency in their service offerings.
The company said that the Service Catalog r12.5 reduces risk by ensuring service delivery is aligned with request service levels and customer expectations, and provides agility by automating service delivery processes from request to approval to fulfillment and speeding time to service provisioning.
Service Catalog r12 features IT process automation manager; automated invoicing, usage-based billing and rollup of charges; and support for standardised allocation methodologies.
In addition, the offering includes enterprise reporting engine based on SAP Business Objects Enterprise; automated data capture and third party integration that speeds user requests and reduces errors.
CA Technologies general manager of service portfolio management Brian Bell said that CA Service Catalog enables users to publish a top-down oriented service catalog that provides a 360-degree view of offerings, and helps remove the disconnect between what IT provides and the expectations of their business users.
"With this new version, companies can better manage service costs and consumption, and provide visibility into service usage in financial or business terms, rather than as technical operational metrics," Bell said.
The company said that the new Service Catalog r12.5 is available for Microsoft Windows Server with Microsoft SQL Server or Oracle database support.
