BT has won a competitive bid against two providers of voice trading technology to supply the bank with its ITS.Netrix multimedia collaboration device. BT’s ITS.Netrix multimedia desktop device is equipped to manage all communications channels, including voice, video, email, web and options for chat and instant messaging.
The finance division of Taishin International Bank has implemented more than 100 ITS.Netrix positions for traders operating in money markets, bonds and securities. The bank is using the new technology to manage all voice communications and has the option to integrate other communication channels, such as video, email and web, in the future.
BT was responsible for providing the complete voice trading solution and worked with local companies, such as Delhum Technology, to install, test and commission all components, including voice recording software from Witness Systems. The voice recorder, which has been integrated with the ITS platform and ITS.Netrix, will enable improved compliance, allowing the bank to store and retrieve all interactions executed using the system.
In addition to the ITS.Netrix positions in Taipei, Taiwan, BT is also installing additional turrets in the bank’s Hong Kong office.
This deal further cements BT’s status in the Asia Pacific region as a leading supplier of trading communication technology, said Dan Moran, general manager of North East Asia for BT Trading Systems. ITS.Netrix gives Taishin International Bank a single communications hub which allows ease of use, compliance and the opportunity for effortless future expansion of technology investment and operations.
