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The UK Office of Telecommunications has now confirmed British Telecom’s claim that it had hit its Oftel-imposed target of having 90% of pay phones working by the end of March: Oftel’s independent survey found that 92.3% were working over the period March 5 to April 1, against 88% in February, 77.5% in January and only 72.4% in December – and director general, Professor Bryan Carsburg was moved to congratulate the company, saying This is splendid news; all BT’s staff concerned ar to be commended for the sterling work they have put in to achieve their target; call box performance should now be included in the half-yearly quality of service reports.

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