According to the research, familiarity, confidence and ease of use with internet banking has caused a 63% rise in managing current accounts online since 2003.
Despite this, it did reveal that most people still prefer to use a branch for their most complex banking activities, with 13% of those interviewed suggesting that their use of internet banking was being tempered by security concerns.
The most popular reasons for accessing Alliance & Leicester’s internet banking site were to check balances (96%) and make payments and transfer money (76%).
Alliance & Leicester said it expected the trend to continue, and anticipated a 95% adoption rate by 2020, with the internet becoming as widespread and familiar a tool as the television.
