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October 17, 1995

BOOLE & BABBAGE PROBLEM MANAGEMENT LINKED TO PEREGRINE

By CBR Staff Writer

Boole & Babbage Inc, San Jose and Peregrine Systems Inc, Del Mar, California, have developed an application programming interface for the former’s Command/Post automation software and the latter’s ServiceCenter help desk applications. The interface will serve as a gateway for each product on client systems and enable help desk applications to work as a centralised enterprise service centre for tracking and resolving problems. Command/Post brings alerts from applications and systems to a single control point for analysis and correction. It deposits trouble tickets in the ServiceCenter data repository, where they are updated and technicians alerted. Command/Post runs under Solaris and AIX. Boole & Babbage is to release Command/Post for HP-UX in March, but could give no cost or packaging data.

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