The Houston, Texas-based company said it expected total revenue of $388m to $400m in its fiscal fourth quarter, down from its February estimates of $410m to $425m.

In recent years BMC has bet the business on its proposition for enhanced service management. Over the last two years the entire company has been realigned in the expectation that business service management or BSM is set to become the next ‘big thing’.

The vendor has been through a sequence of acquisitions, brokered some partnerships and invested millions in a single mission to produce its next generation systems management approach.

Its service management portfolio, which includes the Remedy, Magic and Marimba products and a line of identity management products that now includes the recently acquired Calendra toolset is outperforming the vendor’s more established Patrol suite and older distributed systems data management and scheduling systems.

The warning came after BMC failed to close a number of deals in the fourth quarter and as business in Europe weakened.