The vendor will be working the Calendra Directory Manager product set into its broad business service management portfolio. Calendra’s web-based identity and corporate directory systems are used for the construction of the enterprise directories and organization charts that underpin identity management, workflow, and user-provisioning schemes. It is used in the federation and consolidation of user information from multiple disparate sources such as LDAP directories, SQL databases, or enterprise applications such as those provided by Peoplesoft, SAP, and Oracle.
BMC has long taken a stance that provisioning solutions should have a much broader remit than the current market focus on identity management, and need to take in all aspects of the service desk, human resources, and IT systems infrastructure.
Over 6,000 business sites are said to use the company’s Remedy Action Request System to manage custom-built workflow processes or use some form of its service desk, change management, or asset management packages. The Remedy software automates processes that are often monitored by BMC’s Patrol suite of systems management products, or its Control-SA provisioning system, which analysts mark down as having some of the strongest links with back-end mainframe resources than any provisioning product. There are agents that run on every conceivable choice of midrange server, directory, or database, and integrate with 55 enterprise email, ERP, HR, or CRM resources.
Houston, Texas-based BMC said the combination of Control-SA with Calendra’s workflow and directory management capabilities will eliminate the integration issues that can dog customers who have bought into individual components from multiple vendors. It also said it has retuned the Remedy AR system, the engine for various custom-built and commercial Remedy applications for service management and helpdesk tasks, IT asset management, change control, and service level agreement monitoring.
As well as showing better web performance, AR System 6.3 has undergone a facelift that gives it improved user interface features. It will also support the open application program interfaces of the recently announced BMC Atrium configuration database management system, so that deployments of Remedy programs or custom-built applications can more easily linked to systems management regimes managed by such programs as Microsoft SMS, or third-party discovery and asset management tools.
A re-architected data structure means all Remedy applications will be able to take full advantage of the new Atrium configuration database management system, which is now embedded in or includes out-of-the-box integration with BMC’s service management and infrastructure management software.
The latest version of Remedy IT Service Management has updated consoles that include flashboards, while the Remedy Change Management suite will now contain business process templates for use in business service management projects.
