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July 8, 2011

BMC Software acquires Aeroprise

To provide mobile apps for service desk, service catalog and request management

By CBR Staff Writer

BMC Software has announced the acquisition of Aeroprise, the provider of deployed mobility offerings for the BMC Remedy IT Service Management Suite.

The Aeroprise offering, now known as BMC Mobility for IT Service Management, improves productivity of IT service support professionals, reduces IT support costs and improves customer service, said BMC.

With support for iPhone, iPad, BlackBerry, Android and Windows Mobile devices, the offering helps enterprises and public sector organisations provide rapid access to IT service management functionality at any time and from anywhere.

The acquisition is expected to expand BMC’s IT service management leadership position with additional mobile expertise and innovative technology.

BMC president of Enterprise Service Management Paul Avenant said with the explosion in mobile device usage and capabilities, IT support staff, IT managers and business users have become accustomed to having instant access to information.

Avenant said, "With this acquisition, BMC is helping our customers harness the containerisation trend in enterprise IT for increased efficiency and competitive advantage."

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BMC vice-president and general manager of service support Rohit Gupta said, "With more than two-thirds of all U.S. business workers considered mobile, IT service management applications with mobile capabilities will greatly improve the adoption of self-service within enterprises."

"BMC Mobility for IT Service Management makes it easier for companies to focus IT on business-critical issues, thereby greatly increasing application uptake by end users, driving enhanced productivity, and reducing the service desk’s cost-per-call," added Gupta.

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