Telecom provider Bharti Airtel expanded its managed services agreement with Ericsson for its India operations.
Under this new five-year multi-vendor, multi technology managed services agreement, Ericsson will operate, maintain and provide services across 70% of Bharti Airtel’s network in India.
In addition to the standard portfolio of managed services, Ericsson will also take responsibility for the Intelligent Network that manages Bharti Airtel’s prepaid customer base. The initiative is reportedly in line with Airtel’s commitment to ushering in the next level of user experience on wireless communications. BhartiAirtel will expand and extend contract across 15 circles for 5 years.
Ericsson head of India Fredrik Jejdling said the rapid increase in customer numbers, and the network complexities due to multiple technology overlays defines the need for a renewed focus on differentiated user experience. He added, "As more and more people are joining the Networked Society, in which everybody and everything is connected it is imperative that we continue to provide high-quality, innovative services to the end users."
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