The bank migrated to the Open Solutions technology after its current data processor, EastPoint Technologies, was acquired by Open Solutions.
In addition to The Complete Banking Solution (TCBS) core data processing platform, Berkshire Bank also selected Open Solutions’ Asset/Liability Management and Financial Planning products, as well as the Accounts Payable and General Ledger suite, Interactive Voice Response, Safe Deposit Box and the cView (CRM/business intelligence) applications.
Open Solutions’ suite of products and services aims to enable financial institutions to gain a complete picture of each customer and the relationships they have with the institution by allowing customers to see one up-to-the-minute balance, whether they access account information via the Web, ATM, telephone or a branch teller.
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