Benchmark Technology Group (BTG), a provider of branch automation solutions and technology management services, unveiled CashWare 3.0, an upgraded version of its cash dispenser and recycler middleware product.
CashWare 3.0 provides a common interface between teller applications and supported cash recyclers and dispensers that monitors teller transactions in real-time. The software automatically detects cash-in and cash-out transactions at each window.
CashWare 3.0 streamlines the management of cash handling requirements at teller lines by automatically prompting tellers to insert required amounts of cash or retrieve dispensed cash from the appropriate pocket while allowing them to override prompts, change denomination mixes and view totals.
BTG claimed that the application prevents tellers from having to toggle between screens or press hot keys to initiate cash transactions. Such functionality enables tellers to maintain virtual cash drawer totals; and provides comprehensive audit logs. BTG said that CashWare 3.0 can be quickly interfaced without requiring changes or modifications to existing teller applications.
Jack Malinowski, chief technology officer at BTG, said: “Customer service and revenues generated from the sale of additional products and services are pivotal to a bank’s success. CashWare 3.0 is designed to keep tellers where they need to be, facing customers and asking questions needed to identify cross-selling opportunities or maintain loyal customer relationships.”