The building society has commenced the implementation of TietoEnator’s package solution, the Mortgage and Savings Suite, which is widely used in the building society sector.
The system will allow Bath Building Society to offer a faster, more efficient service, which will enable it to provide customers with an agreement in principle much sooner than the company is currently able to.
The TietoEnator system supports all mortgage and savings products in the UK market, and has the flexibility to make it easier and faster for the building society when launching new products. The system also allows for the automation of a number of previously manual processes and supports all types of transactions, ensuring that customers benefit from a more efficient service while the company gains more control over its own performance.
Product flexibility is the cornerstone of our very distinctive mortgage proposition to the point where we will frequently make a product for a single customer. TietoEnator’s solution supports that positioning well, with the scope to cope with business and product growth, commented Dick Jenkins, chief executive of Bath Building Society. Streamlining fact finding and automating many processes around the underwriting decision will have a significant effect, improving our customer experience and saving time in the branch.
