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Technology / AI and automation

Parking notices turn real-time for Barnet Council residents

Civica will implement its Civil Enforcement (CE) software that will provide the Barnet Council personnel with real-time updates on parking notices and enable the residents to pay for or contest the notices online. The company will also equip the personnel with handheld GPS devices to record time and location of the issue of the notice.

According to the latest estimates, the London Borough of Barnet has a population of 329,700 — the second largest of the 33 London boroughs. Barnet Council issues 120,000 on-street parking notices every year, 45,000 notices through CCTV imaging and 14,000 parking permits for doctors, teachers and residents.

Under the contract with Civica, the council will now be able to issue notices to parking violators automatically, based on CCTV images. Civica has integrated its CE system with Zenco’s digital CCTV systems for the purpose.

The CE software provides integrated capabilities for on-street and office staff such as notice issue and processing, permit administration, bus lane enforcement, abandoned or unlicensed vehicle handling, moving traffic offences, and provision for digital imaging and electronic payments.

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Barnet’s civil enforcement officers can issue penalty notices and photographic images in real-time from their handheld GPS devices. The notices and images will be available across the council networks and Barnet’s website. Residents can also post their own photographic evidence on the site to appeal against the notices.

Nicolina Cooper, highways manager for parking, enforcement and transport at Barnet Council, said: “In the past our officers would collect information on a handheld unit and download their parking notices into the central enforcement system at the end of the day when back at the office. With Civica’s new CE system details will be recorded in real-time so we have an exact record of when and where the notice was issued based on the information sent from the CCTV images.”

Haringey Council is already into a 10-year contract with Civica to manage 200,000 penalty notices, 13,000 permits and 60,000 items of correspondence a year. Manchester City Council has also signed a multi-year programme to manage its parking services.


This article is from the CBROnline archive: some formatting and images may not be present.

CBR Staff Writer

CBR Online legacy content.