With the implementation of SmartBPM suite and Smart Adjust, Bank of the West anticipates substantial business and operational improvements, including a reduction in annual debit write-offs and better coordination across departments resulting in improved customer service.
Eric Eisenberg, executive vice president for transaction processing, Bank of the West, said: Pegasystems’ SmartBPM will give us the ability to streamline several of our back office functions while giving us the flexibility to expand and thereby further reduce costs, improve customer service and allow our business partners to focus their attention on customer service. In addition, as we expand the use of Pegasystems, we can leverage our investment across departments and operations.
