The AltiGen IP-based call center solution facilitates the channels of communication between banks and their customers and helps them to deliver service while fostering long-term customer relationships. With the integration of the AltiGen IP-based call center system, regardless of location, customers simply call the national customer service phone number and gain access to unified banking services.
In 2007, the China-based commercial bank implemented AltiGen’s IP-based distributed call center platform for its banking service hotline. Two years and two expansions later, Bank of Beijing is now running AltiGen’s full call center suite to support the customer service hotline.
Gilbert Hu, CEO of AltiGen, said: Banks and credit unions throughout China and the US are realizing the benefit of software-based communications solutions, as seen with Bank of Beijing.
Having to make critical financial decisions every day, banking institutions realize the strong value proposition of investing in a communications infrastructure that isn’t reliant on proprietary hardware, which eventually reaches end-of-life or fails completely.
California-based AltiGen Communications is a provider of integrated Microsoft-based unified communications solutions.
Bank of Beijing operates its business through five categories: Corporate banking, personal banking, foreign exchange and settlement, intermediary business and online banking.