The new system provides customer service associates with a more complete view of a customer’s relationship with Bank of America. It will ensure customers have the right product mix to meet their financial needs, let them view transaction and inquiry histories for all of their accounts, better track problem resolution measures and facilitate administrative requests such as a change of address, check reorder or statement mailings.
Our customers have told us that they want us to understand their financial needs and bring them financial solutions, says Gene Taylor, Consumer Banking executive. This system will not only enhance our ability to meet their needs, but our customers will have access to a complete view of their relationship at every point they intersect the company.
As part of the technology being developed, Bank of America will use Siebel eBusiness Applications. We are enormously gratified at being selected as one of Bank of America’s eBusiness application software providers, said Paul Wahl, President and Chief Operating Officer, Siebel Systems, Inc. We eagerly look forward to partnering with Bank of America to ensure that they are 100 percent satisfied with their Siebel eBusiness Applications deployment.
