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December 1, 2009

AT&T, Lenovo team up to offer PCs with tech support

To provide online IT support, including assistance with wireless network setup, software installation and setup of security software

By CBR Staff Writer

AT&T and Lenovo have unveiled the bundling of AT&T Tech Support 360 with select Lenovo PCs, ina move to provide more uptime for small and midsize businesses.

Under the bundle, businesses will get devices and access to live, 24/7 technical support with a single purchase. Users can purchase Lenovo ThinkPad SL510 and T400 laptops and ThinkCentre A58 desktops.

AT&T Tech Support 360 provides 24/7 online IT support, including assistance with wireless network setup, software installation and training, setup of security software and configuration of peripherals – including PDAs and printers. Its technicians can provide training on Windows 7 to help small and midsize businesses get the most from PCs equipped with the new operating system.

The bundle allows AT&T and Lenovo to offer small businesses the enhanced productivity and gives them access to ongoing technical support on items like software training, wireless network setup and peripherals support.

Ebrahim Keshavarz, vice president of business development for AT&T, said: The ability to reliably and knowledgeably use computers and software is becoming increasingly important for small and midsize businesses to remain competitive. Our goal is to help these businesses take advantage of the latest technology – as well as provide support, training, and troubleshooting for these solutions – so they can focus on growing their business.

Stephen DiFranco, vice president of channel partners organisation for North America at Lenovo, said: Think PCs are built for business, and for today’s SMB customer, we’ve equipped our Think PCs with the right blend of blazing-fast performance, valuable multimedia and wireless connectivity features and affordability to fit any budget. Packaging Lenovo PC hardware and services from AT&T into one IT solution helps get businesses up and running quickly and staying productive around the clock.

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