View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
November 18, 2010

AT&T Government Solutions bags $286m task order from SSA

Internet Protocol (IP) based interactive voice response automation and contact call centre offering

By CBR Staff Writer

AT&T Government Solutions has won a $286m task order to deploy the Citizens Access Routing Enterprise (CARE) through 2020 contact call centre offering for the Social Security Administration (SSA).

Under the agreement, AT&T will deploy Internet Protocol (IP) based interactive voice response automation and contact call centre offering through SSA’s national toll-free number.

The company said the deployment of the CARE through 2020 contact call centre offering will allow SSA the flexibility to meet increased demands and add new communication technologies and services, such as Web Callback, ‘Click to Talk’, Web Collaboration, and Web Chat.

In addition, CARE through 2020 will also allow SSA to implement an enhanced reporting system that incorporates data from multiple sources and real-time network indicators, helping the agency identify and improve citizen interaction.

The CARE through 2020 task order has a period of performance through the expiration of AT&T’s Networx Universal contract, through March 2017.

AT&T Government Solutions senior vice president Thomas Harvey said millions of Americans rely on the Social Security Administration for vital social services and benefits, and with the influx of Baby Boomers looming, the agency will need a reliable contact call centre offering to meet increased demand.

Content from our partners
Why all businesses must democratise data analytics
How start-ups can take the next step towards scaling up
Unlocking the value of artificial intelligence and machine learning

"The CARE through 2020 contact centre will play a central role in connecting citizens with SSA, helping the agency meet new performance goals, while providing flexibility to support additional growth and new technologies and services," Harvey said.

Websites in our network
NEWSLETTER Sign up Tick the boxes of the newsletters you would like to receive. Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
I consent to New Statesman Media Group collecting my details provided via this form in accordance with the Privacy Policy
SUBSCRIBED
THANK YOU