As a result of the software integration, Astea says it will be able to offer a seamless end-to-end service, addressing both back-office and front-office needs of existing and new customers.
Additionally, organizations will be able to leverage Astea’s 26 years of domain experience to optimize and streamline their operations for increased productivity, higher revenues, and improved customer satisfaction.
Astea plans on integrating both its on-demand and on-premise applications with Microsoft Dynamics to address a growing demand in the field service industry and to target this offering to verticals such as IT, telecommunications, instruments and controls, business systems, HVAC, industrial equipment manufacturing, and medical devices.
We are extremely pleased to expand and deepen our relationship with Microsoft and broaden our portfolio of offerings. This alliance strengthens and extends our ability to offer more value-added solutions and services to help our customers achieve financial and operational benefits as well as a competitive advantage, said Zack Bergreen, chairman and CEO of Astea.
