Service lifecycle management and mobility offerings provider Astea International has unveiled a new version of its mobile offering, Alliance Mobile Universal, for service organisations.
The new offering will be an addition to the company’s Alliance Mobility suite and encompasses the latest HTML5 technology to deliver intuitive and streamlined user interface with the ability to work connected and disconnected, enabling mobile workers to continue working whether they are in or out of wireless coverage.
The application will operate with the latest devices in the market including Android smartphones and tablets, iPhones, and iPads, and delivers enterprise functionality specifically for the way field technicians work.
The new mobility offering comprises Astea’s original mobile offering, Alliance Mobile Select, which supports Windows Mobile devices and Windows laptops, and the newest addition, Alliance Mobile Universal.
For customers already leveraging Astea’s Alliance Mobility Suite offerings, Alliance Mobile Universal allows customers to work with the device of their choice while leveraging a feature-rich, robust mobility offering, the company said.
With Astea’s Mobility Suite, field service technicians’ receive work orders which are automatically pushed to the device, being able to view asset and service history, receiving step-by-step guidance to complete the job, capturing customer signature and completing work orders for invoicing.
The offering enables technicians to post parts used against the work order, request parts if they are not in van stock, track their van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of returns and vendor claims.
Using the new app, field service organisations will be able to manage their own schedules as well as track time and expenses in the field while meet the increasing need for mobility to fulfill productivity and utilisation challenges.
The collaborative and scalable mobile strategy allows the integration of field information with enterprise systems and applications, and allows a field service engineer to stay connected while delivering services through instant messaging.
With Astea Alliance, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle process, and share critical customer information instantly to everyone in the organisation that touches that customer.
