Aspect has announced that it is introducing six new unified communications applications for the contact center that use software to target operational objectives with a specific set of capabilities.
According to Aspect, the unified communications (UC) applications utilize the capabilities from its Unified IP and PerformanceEdge Microsoft .Net web services-based platform products to help companies enhance their customer service, collections, and sales and telemarketing business process.
The new UC applications, coupled with Aspect’s UC Services practice, are expected to enable Aspect to deliver a full range of UC services across the enterprise and in the contact center.
UC applications from Aspect include: Seamless Customer Service; Blended Interaction; Streamlined Collections; Optimized Collections; Productive Workforce; and Productive Workforce for Aspect eWorkforce Management.
Mike Sheridan, senior vice president of strategy and marketing at Aspect, said: Aspect and Microsoft share a vision of software-powered UC solutions that address companies’ requirements throughout the enterprise and in the contact center. The new UC applications and Aspect’s UC solutions portfolio further demonstrates the company’s commitment to streamlining communications processes for all its business customers using Microsoft UC.
