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November 16, 2009

American Family Insurance Opts For Correlsense SharePath

To ensure the access of its online insurance quoting system

By CBR Staff Writer

American Family Mutual Insurance has selected the Correlsense SharePath solution to ensure efficient performance and availability of the insurance company’s online insurance quoting system.

Reportedly, SharePath is used by enterprises to monitor business transactions, rapidly pinpoint and solve performance problems and gain insights from detecting the correlation of end-user experience, applications, infrastructure and business processes.

The company also stated that SharePath will work in concert with the other system and performance management tools already in place at American Family which typically are focussed on identifying problems at individual components (servers, data bases, etc.). This provides a complete business transaction perspective that can be used for both proactive planning and problem resolution.

SharePath not only provides network and data center latencies, it is also the only end-to-end product that can determine the browser rendering time for all individual transaction activations.

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In addition to rapid problem resolution, the rich data in SharePath reliability management database (RMDB) can also be used for auditing and archiving of every business transaction, security, capacity planning, change management, population of configuration management databases (CMDB), and chargebacks.

Barbara Johnson, capacity planning manager for American Family Insurance, said: American Family Insurance strives to offer our customers a productive and rewarding online experience. Consumers go to insurance sites for a number of reasons, including insurance quotes. Maintaining a quality customer experience as we implement new technological enhancements is of critical importance to American Family.

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