The system is based on Alcatel’s Genesys contact center platform, which combines call center functionalities with the ability to manage video calls. This includes calls from mobile terminals, enabling a wider number of institutions and hospitals to access these services, and assist their patients with an array of residential telemedicine services.
Telbios will add video assistance to its portfolio of services, using TV as an interaction tool between operators and patients. It will be available on every broadband communication network (terrestrial, mobile and satellite) to allow every citizen to benefit, even in areas not covered by terrestrial broadband.
Besides video calls and videoconferences on mobile terminals, it will be possible to securely transmit electronic medical and lifestyle-related data over the network, and to receive interpretation and diagnosis information, sent by the medical staff of the Telemedicine Center, on residential TV sets. The system will require the installation of a specific set-top box (STB) at the patient’s premises, which will be connected to the TV, and a webcam to enable video calls.
Andreas Schneider, VP of sales and service activities for Alcatel in Italy, commented, this is a complex project that will utilize the benefits of the Genesys platform in managing interaction among patients and operators. It is a revolution in the residential assistance in terms of better services and resources optimization.
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