Affiliated Computer Services (ACS), a Xerox company, has entered into a definitive agreement to acquire Unamic/HCN, a privately-owned customer care provider in the Benelux.
Unamic/HCN provides customer care services including: call centre agents handling inbound calls seeking technical assistance and answering customer inquiries; activating customer accounts; and social media monitoring.
Through the acquisition of Unamic/HCN, which is expanding in the Dutch-speaking market in the Benelux and an emerging Turkish market will enhance ACS’ customer care capabilities in The Netherlands, Belgium, Turkey and Suriname.
In addition, Unamic/HCN’s expertise in Dutch, French, Flemish and Turkish will contribute to ACS’ broad suite of languages.
ACS currently provides customer care services in 20 languages from 140 locations around the world, including the US, Spain, Jamaica, Argentina and the Philippines.
ACS said that the acquisition will add Unamic’s 14 facilities and 2,200 employees to its customer care services in emerging international markets.
ACS business processing solutions group president Chris Tranquill said the Unamic’s clients will see the benefits of the acquisition as they access the capabilities of their combined companies.
"For ACS, we take an important step forward in expanding our global delivery network, giving clients more options to better meet their business and customer needs," Tranquill said.
