AccessVia is adopting the Microsoft customer relationship management (CRM) technology to replace its previous system, based on GoldMine software for CRM, an in-house time-tracking application, and flat files for sales processes.
Scott Hunter, systems administrator for AccessVia, said: Microsoft Dynamics CRM covered all of the bases that AccessVia required and is built on technologies that we currently use, including Microsoft Internet Information Services and SQL Server. The integration with Microsoft Outlook was critical, as well as the different options for connectivity, including browser access, the mobile client and offline options. With Microsoft Dynamics CRM, we were able to consolidate several internal processes and tools into a single, easy-to-use offering that brought the whole company onto the same page.
