Accenture has bagged a 45-month information technology (IT) modernisation contract from Department of Post (DoP), India to design a new enterprise IT architecture and migrate the DoP to a more user-friendly IT system.
Accenture said that it will also advise DoP on the development of a wide-area network (WAN) environment that helps connect all post offices on which various online services can run, and will study the feasibility of implementing an enterprise system for the department’s core banking and advanced financial services.
Accenture’s work began in September with a business process re-engineering (BPR) exercise across key departments and core operations, such as mail operations, banking and advanced financial systems. Following the BPR exercise, Accenture will help select and monitor a vendor to enable the DoP to consolidate its technology infrastructure and applications.
The company claims that the project is designed to help the DoP drive greater revenue and regain market share in different services and products, including bill payment, e-posts, life insurance, money transfer and banking.
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Krishna Giri, who leads Accenture’s management consulting practice within its health & public service operating group in the Asia Pacific region, said: “The technology enablers will help DoP transform itself by increasing operational performance and achieving efficiencies through ‘last mile’ connectivity.
Armed with greater speed, efficiency, and flexibility at DoP, the government will be much better positioned to share various social schemes, such as the Mahatma National Rural Employment Guarantee Scheme, with even the most remote citizens.”
According to Mr Giri, DoP expects that the technology upgrade also will benefit citizens via speedier and more efficient banking and insurance services, track and trace abilities, and retail services. In addition, DoP will be able to compete effectively against local and international courier companies and increase revenue in the mail and logistics business.
