Accenture has expanded its existing application outsourcing agreement with RSA to include implementation of its Accenture Insurance Solution, a property and casualty product and policy management system, across RSA UK’s personal lines business to help the insurer drive growth in this sector.
Accenture said that under the expanded contract, it provides RSA UK with insurance BPO services including front-line customer service and back-office administration services across RSA’s sales, service, claims and customer accounting functions, supporting direct, affinity and broker customers.
Reportedly, the implementation of the new information technology (IT) system is a part of RSA UK’s business transformation program to enhance product offerings and web presence in the retail market.
Under the original contract, signed in 2003 and which continues to the end of 2012, Accenture has been providing development, implementation and ongoing maintenance services for RSA UK’s IT applications, including those related to customer relationship management, claims processing, commercial lines product, policy management and back-office operations.
In addition, Accenture has also been implementing its Insurance Solution and Claim Components Solution to enable RSA UK create new IT platforms for commercial lines policy management and claims handling. The new agreement extends the implementation of the Insurance Solution to RSA UK’s personal lines.
Steve Fowler, senior executive of financial services practice at Accenture, said, “We look forward to continuing to deliver best-in-class outsourcing, management and technology consulting and systems integration services to RSA, and through this new agreement help RSA strengthen its position as a leader in the UK insurance market.”
