View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
February 24, 2009

Accenture cosies with Cisco to chase enterprise engagements

Offer comms, infrastructure and customer management services

By CBR Staff Writer

Accenture and Cisco have kicked off efforts to encourage more enterprise joint-engagements with a triplet of services to help businesses win and retain customers, eliminate communications bottlenecks, or better manage their infrastructure refresh programmes.

The companies will team up for projects, drawing staff and resources from both organisations into a virtual group so that assignments are handled by the best of the talent pool, who are able to draw on a combined portfolio that is both broad and deep. 

The Accenture & Cisco Business Group will be headed by Andre Hughes, managing director for Accenture.

The two companies already work together, and he said the group was formed to help enable companies to take advantage of IT as a strategic asset. “We formed the Group to provide a seamless services team” he explained, noting that CIOs must nowadays gauge every turn against cost-reduction, top and bottom-line growth, immediate payback and long-term value. 

In the area of unified communications, the new group would look for ways to exploit a portfolio that includes Cisco Unified Communications Manager, Cisco Unified Messaging, Cisco TelePresence, Cisco WebEx and Expert Locator lines, and Accenture’s Grapevine, WhiteSpace and SABLE (Search, Analyze and Browse Large Environments) tools.

The group’s Infrastructure Transformation offer is designed to help Global 2000 businesses optimise their networking and data centre plans. 

Content from our partners
Rethinking cloud: challenging assumptions, learning lessons
DTX Manchester welcomes leading tech talent from across the region and beyond
The hidden complexities of deploying AI in your business

A third strand, the cobranded Accenture Cisco Customer Contact Transformation Solution, will blend the use of CRM systems with Cisco technologies, so that service agents are given some new options in the way they use e-mail, instant messaging and video to interact with customers.

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.
THANK YOU