According to the company, the new claims system, which replaces Affirmative’s former claims system, is part of Affirmative’s broader IT transformation program to upgrade, streamline and enhance its core processing systems. Accenture Claim Components Solution is a web-based technology designed to help insurers to improve the efficiency of their claims-handling operations through the automation of routine tasks. The solution supports Affirmative claims transactions from first notification of loss through final payment.
The Affirmative implementation represents the first application of Accenture Claim Components Solution within the non-standard auto insurance market, which covers drivers who have difficultly obtaining insurance from standard insurance companies due to their driving record, their lack of prior insurance or other factors, said Accenture.
In addition to the license of the Accenture Claim Components Solution, which is built with Microsoft .Net 2.0 technology, Accenture will provide outsourced application maintenance and infrastructure services to Affirmative under a broad information technology transformation initiative the insurer began in late 2006.
Wilson Wheeler, senior vice president and chief claims officer at Affirmative Insurance, said This solution reflects our continuous commitment to innovate and improve our customer service and claims-handling performance. Given the robust functionality of Accenture Claim Components Solution, we were able to rapidly configure and deploy the solution with minimal impact on our business. This implementation marks a major milestone in our effort to achieve claims excellence.