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  1. Technology
October 4, 2010

Accenture bags IT support services contract from SSA

To improve service delivery capabilities

By CBR Staff Writer

The US Social Security Administration (SSA) has selected Accenture as a prime contractor under the Information Technology Support Services Contract (ITSSC) that will be used to acquire a wide range of IT systems development and modernisation services.

Accenture said that the new IT services contract includes a one-year base period plus six additional one-year options with an aggregate ceiling valued at $2.8bn.

Under the terms of agreement, Accenture will implement new technology applications designed to improve SSA’s service delivery capabilities to current beneficiaries and future retirees.

In addition, the task orders issued under contract may request services such as evaluating ways to integrate data from health records, expanding web and social media to enhance user accessibility, and applying predictive models and analytics capabilities to SSA’s business.

Accenture managing director of US federal health programs Steve Shane said, the application and integration of new technologies is expected to help SSA reduce costs, increase end-user satisfaction with the agency’s retirement and other core benefits programs, and speed the delivery of benefits.

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