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July 31, 2013

Absolute Software launches endpoint monitoring and management solution for MSPs

Absolute Insight aids managed service providers in gaining a comprehensive view of customer IT environments.

By Claire Vanner

Absolute Software Corporation today announced the launch of Absolute Insight, a comprehensive web-based remote monitoring, security, and management solution for managed service providers.

With Absolute Insight, MSPs have a complete view of each IT asset in all customer deployments. Using a cloud-based console, users have the ability to remotely track, secure, and manage IT environments on behalf of their customers.

Along with extensive reporting and visibility, MSPs can provide clients with superior service including audit and compliance reports, proactive alerting for suspicious activity, lease completion information, and expiring warranties that allow IT to react and mitigate any potential security issue.

Matt Meanchoff, VP services at Absolute Software, said: "Absolute Insight is a market first solution designed to meet the increasing needs of MSPs to remotely track, manage, secure, and service end-customer assets."

"With our Absolute persistence technology, we can take cross-platform IT management to the next level by providing MSPs with reliable access to critical data that can help them better manage and secure each of their customer’s deployments."

Leveraging Absolute persistence technology, Absolute Insight provides MSPs with a persistent connection to each device in their customers’ deployments. This allows MSP administrators to secure and manage each device regardless of user or location.

Patrik Hammarberg, client centre manager at EVRY One Outsourcing Services, said: "Absolute Insight strengthens everyone’s market offering – it improves our service level, giving us a distinct advantage over other MSPs.

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"We have one-click access to numerous reports with a variety of information including hardware, software, anti-malware, encryption, call history, missing devices, lease, and warranty. Having a 360 degree service desk view of our assets is a huge value. Providing our customers with real-time access to their managed devices gives them peace of mind."

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