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December 12, 2011

74 percent of CIOs say ‘consumerisation’ driving unrealistic expectations

Survey finds growing divide between business and IT

By Jason Stamper

A survey of 520 CIOs conducted by Vanson Bourne for Compuware found that 74% of CIOs believe that the ‘consumerisation’ of IT is creating unrealistic expectations of the role of the IT department.

The survey found that a further 77% believe that the ‘consumerisation’ of IT is leading to increased business risks.

The ‘consumerisation’ of IT is an umbrella term that’s being used to describe several themes: the increasing number of staff who want to – or do – bring their own devices into the workplace; the increasing use of consumer services such as social networks in the enterprise and the growing sense that consumer technology is more flexible, intuitive and cheaper than what IT is able to offer in the typical organisation.

Speaking to CBR, Compuware’s Michael Allen, EMEA sales director for Application Performance Management Solutions at Compuware, said, "There’s an increased interest in employees wanting to interact with their own devices and services in the office, but what is the impact on IT? 86 percent of CIOs said they need deeper insight into the user experience if they are to improve IT maturity in this area."

The survey also found that a lack of transparency into the performance of cloud and SaaS providers is currently reversing IT maturity across 64% of enterprises. 73% of CIOs said ‘consumerisation’ will be restricted by the maturity of their application performance management capabilities while 64% said support for employee mobility is almost impossible due to reliance on external networks.
In addition, 64% said that enterprise mobility projects are forging ahead without the full involvement of IT.

"This research shows that the age-old disconnect between business and IT is at risk of widening," said Steve Tack, CTO of Compuware’s APM Business Unit at Compuware. "Employees are clearly hungry to use the same technologies in their business environments that they are already using in their personal lives. This is creating more challenges for those responsible to keep these technologies up and running. To adapt to this changing dynamic, it’s critical for organizations to extend best practice management beyond the firewall by first understanding the end user experience."


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