3Com Corp has added service level agreement, SLA, products to its TranscendWare software line. 3Com is taking SLA conformance management system from InfoVista Corp, and building it into its TranscendWare software. 3Com will begin selling the InfoVista system 1.0 in June. It will feature pre-defined reports created jointly by 3Com and InfoVista to enhance the business management of 3Com’s local and wide area networking systems. An SLA specifies a set of target metrics that must be met or exceeded, typical metrics include network uptime, application availability, and network and application response time. The InfoVista software consolidates and measures historical and real-time information to efficiently manage quality of service and SLAs. The reports within InfoVista identify if, when and where SLA targets are being achieved. InfoVista software’s flexible reporting includes exception reports, summary reports, detail reports, as well as customized reports. InfoVista also provides Web access to all reports. 3Com says it will assist computer organizations and service providers with the difficult task of making an SLA enforceable by leveraging the policy-based management capabilities within TranscendWare software which extends to the edge of the network. These capabilities allow an SLA provider to set up and implement underlying policies in the network to meet the SLA metric objectives. InfoVista 1.0 is shipping now for $20,000. 3Com will sell InfoVista 1.0 in June, featuring an updated set of reports and full service and support from 3Com. InfoVista 1.0 comprises an NT server and two Windows clients. InfoVista is available on Windows NT and Windows 95; a Unix version will be available from 3Com in the third quarter.