Based on the InfoPrint Solutions Company (IPS) InfoPrint Workflow offering, the system has significantly improved printed customer communications integrity by tracking each individual piece of mail through the complete print/mail process and providing the automated reprint of any documents lost or damaged during inserting.
Additionally, by helping to replace cut-sheet printers with high-speed continuous forms printers and outdated inserters with new file-based inserters, it has reduced print run times by 75% while automating the tracking and reporting of each step of the entire operation.
These process improvements have enabled 21st Century Insurance to increase its customer satisfaction levels, and to meet future state and federal communications compliance requirements, as well as reducing overall costs.
Because 21st Century Insurance Group is a direct-to-consumer insurance provider, its mass printed communications are a critical customer touch-point; but like many fast-growing companies, internal print/mail operation had not grown in sophistication as the company’s customer base grew, said Jay Robinson, senior consultant at IPS. Their IPS ADF gives them a more sophisticated customer communication infrastructure than that found in insurance companies many times their size.
We are extremely pleased with the solution that InfoPrint Solutions Company designed and built for us, added Jim Chalker, director of IT at 21st Century Insurance. The InfoPrint solution enabled us to replace a number of existing systems, improve operational efficiency and increase our printing speeds. Better yet, the solution can adapt and grow to meet our future needs.
