How Ikea is improving CX with AI-powered product recommendations
A new hybrid model, using historic data and predictive algorithms, has helped Ikea deliver better product recommendations and boost its…
ByCX
Why edge computing will play a leading role in the evolution of CX
The need for high performance in customer-facing digital systems is prompting organisations to move data processing closer to the edge.
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AI is helping call centre staff handle a tide of angry customers
Businesses want to build a more empathic customer experience, and AI can help in problematic situations.
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Why 2017 Really Will Be the Year of CX
Delivering a great customer experience is an important priority, but VoiceSage’s John Duffy wonders how organisations are using technology to…
ByCustomer journey mapping: a route to insights
A route to insights
