Customer Service Amid a Pandemic: The Good, Bad and the Ugly
Ongoing automation efforts have softened the blow for many businesses
ByCustomer service
Why we’ll see improved customer experience, legacy brands going digital and M&As galore this year
What will the rest of 2018 have in store for those in the retail and technology spaces?
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‘Invest or lose customers’ – the real threat PSD2 poses to banks
Banks must now embrace opportunities to work with fintech companies and to bring on board new technologies to avoid becoming…
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RBS customer service gets AI treatment with hybrid bots
Would you be happy to have a bot answer your questions?
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BT and TalkTalk named worst broadband providers
Larger broadband providers such as BT and TalkTalk have the worst customer service records according to a new survey.
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Honda, Flybe fined £80,000 for sending millions of spam emails
The fine stands as a warning to organisations that would bend the rules set out by GDPR
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Twitter rolls out customer service chatbots to Direct Messages
Its new features will be added to Twitter Direct Messages.
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