Customer service
Customer Service Amid a Pandemic: The Good, Bad and the Ugly
Ten years ago, a pandemic triggering enforced remote working could have caused outright chaos in one of the UK's most…
Why we’ll see improved customer experience, legacy brands going digital and M&As galore this year
We’re now well into the first quarter of 2018 and have already seen a number of interesting digital tech-based developments…
‘Invest or lose customers’ – the real threat PSD2 poses to banks
PSD2 is the second Payment Services Directive from the European Union. It will have a major impact on banks as…
RBS customer service gets AI treatment with hybrid bots
The Royal Bank of Scotland has been live testing artificial intelligence (AI) for RBS customer service by including a feature…
BT and TalkTalk named worst broadband providers
TalkTalk and BT have been identified as the worst broadband suppliers in the UK, according to a new survey. Both…
Honda, Flybe fined £80,000 for sending millions of spam emails
The Information Commissioner’s Office (ICO) has hit Honda and Flybe with a combined £80,000 fine after the two companies were…
Twitter rolls out customer service chatbots to Direct Messages
Twitter has announced two new chatbot features for its Direct Messages function, with the new additions designed to create better…