Customer experience
Creating an omnichannel experience to meet all customers’ needs
A rise in demand for personalisation, and individually-tailored customer service has seen growing emphasis on the importance of delivering a…
eBay, PayPal breakup: A win for the consumer
In a bid to bring online payments in-house to streamline user experience, eBay is looking to end its historic partnership…
Could big data failings cost banks their customers?
UK banks are still failing to enthrall consumers with new, innovative banking options due to lacking efforts to harness technologies…
Abta data breach: Tens of thousands of holidaymakers hit in massive cyber attack
The Association of British Travel Agents (ABTA) has come forward and disclosed a major data breach, with as many as…
