Chatbot
Chatbot Challenges: From “Daft” Questions to Integration
What is a chatbot? An easily ignored cheerful pop-up running automated scripts, or an integral part of the automation of…
“Erica” Hits 10 Million Users
"Erica," a Bank of America chatbot rolled out in June 2018, has hit the 10 million user milestone and is…
AWS Gets a Handy Chatbot: Is UX Actually Improving?
Amazon has launched an AWS Chatbot that acts an interactive agent for IT teams seeking to monitor resources across the…
Want to Chat with the Finalists in Amazon’s Alexa Prize? Here’s How…
Amazon has fired the starting gun on the finals of its Alexa Prize, an annual competition to develop the best…
Taking Away the Emotion: Customer Journey as the Great Leveler
You’ve got bosses. Your bosses have bosses…. And every one of them believes they are the centre of the financial…
Meet SAMI, a chatbot for the business
We've probably all interacted with one at some point, an automated messaging service that troubleshoots basic issues for you when…
Axe swings for jobs & branches as RBS, Natwest go digital
Following a review, RBS has announced the closure of over 250 bank branches across the UK as they switch to…
Facebook AI goes AWOL forcing researchers to pull programme
Facebook AI researchers were forced to disable a pair of artificial intelligence chatbots when they discovered that the two had…
Chatbots: Should your business talk to a robot?
Chatbots have recently burst onto the tech market with everyone from Google and Apple, to Facebook and Apple, embracing the…
Is Facebook turning its back on AI chatbots?
Facebook has recently issued an overhaul of its chatbot system. The changelog for the new updates seems to indicate that…