Zoom goes head-to-head with Cisco in battle for the new call centre
Buying Five9 gives Zoom a way into the rapidly changing contact centre market, where cloud communications companies see the next big opportunity.
Leadership / Strategy
Strategy
IT roadmap on pause? Here’s how to sweat your ERP estate
Third-party support provider, Support Revolution, is helping organisations to take back control of their IT estates and avoid unwanted upgrades.
AWS pricing problems could deter the next generation of cloud engineers
AWS users old and new are regularly hit by unexpected bills, and this could harm the development of the in-demand cloud workforce.
People, planet and data-led transformation top the Technology Leaders Agenda
Tech Monitor survey of over 600 technology leaders, supported by Hexaware Technologies, reveals current and future priorities across region and sector.
IBM’s new Salesforce strategy speaks to its hybrid cloud ambitions
The venerable IT services provider is building its cloud expertise as it seeks to grow stagnating revenues.
White Papers
Why every data strategy needs a method
Like any team sport, data strategy needs rules and roles to unlock peak performance, writes Caroline Carruthers, CEO of data advisory Carruthers and Jackson
From delivery to value creation: How CIOs can boost the top line
Today’s CEOs expect their technology leaders to drive growth, writes guest author Cathy Holley. For some, this requires a shift in mindset.
Net-zero movement puts cloud providers’ green credentials in the spotlight
Businesses seeking to implement a net-zero cloud strategy must choose their provider carefully, as approaches to carbon emissions vary.
Back to the drawing board? UK government reverts to plan to hire CTO and chief data officer
The UK public sector's three most senior technology leaders outlined their ambitions for digital transformation – and two new vacancies.
CFOs are all for digital transformation – but only if it delivers guaranteed results
IT projects must come with a strong return on investment to get the green light from finance chiefs.
To get the most out of data, understand its purpose
The first step in any organisation’s data strategy is understanding why they use it, writes Caroline Carruthers, CEO of data advisory Carruthers and Jackson.
Why do so many CIOs get fired?
The high turnover of IT leaders reflects their failure to navigate the politics of the C-suite, argues CIO adviser Cathy Holley.
A data-driven approach to digital maturity
Monitoring their maturity can help technology leaders justify continued investment in digital transformation.
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