IBM has signed an eight-year agreement to install and manage a new utility services billing system for the City of Austin that is designed to improve customer service while preparing the city for broader green energy initiatives.
According to IBM, the new billing system will support the city’s electric, water and waste-collection operations and other city operational fees. It will have an open architecture, be compatible with other city systems, and be capable of providing real time access to information for customers and employees.
The company said that the goal is to provide a single point of contact for customers through multiple communications channels for utility-based products and services.
In addition, the new billing system, will allow the city to begin implementing a smart electric grid. By providing consumers with real-time information on their energy consumption, smart grids help customers better manage their energy usage and lower their monthly bills.
The new billing system consists of the Oracle Customer Care and Billing application running on IBM WebSphere and IBM Tivoli middleware.
Jeff Smith, vice president of communications sector solutions at IBM, said: The City of Austin has long been at the forefront of green energy initiatives, so we are excited to work with the city on this new billing system, which will lay the groundwork for the development of a smart grid in Central Texas.
