Zoom goes head-to-head with Cisco in battle for the new call centre
Buying Five9 gives Zoom a way into the rapidly changing contact centre market, where cloud communications companies see the next big opportunity.
Technology / Software
Software
AI meets low code: Why ‘citizen developers’ need more intelligent low-code tools
Low-code systems promise to transfer the power of programming from developers to everyday staff. AI tools could help speed up this transition.
AWS and Salesforce deepen ties to head off Microsoft competition
This week's announcement cements an already close relationship and could smooth the digital transformation journey for customers.
Uber wants to become a platform for public transport systems
Covid-19 has transformed Uber into a food delivery business. But it has aspirations to provide technology platforms for city transit networks.
Productivity monitoring or workplace surveillance? Let us know your views
Tools that track employees' working behaviour are in the spotlight. We want to know your views.
White Papers
Rapid migration: Moving a business to the cloud in just five hours
Norway's largest online marketplace Finn.no moved more than 800 microservices, 145 databases and 16TB of data on to Google Cloud in less than a day
Salesforce buying Slack could solve a Microsoft problem for both companies
Combining Slack with Salesforce may help the latter fend off Microsoft's slow encroachment into the CRM market, helped in part by the integration with Teams.
Balfour Beatty building on cloud services in innovation strategy
Construction company recognised in the Tech Leaders Index for its innovation
Once a world leader, the UK government is now a digital laggard, report finds
The UK's Government Digital Service was once the envy of the world but "ambition dipped, and clarity of purpose dimmed", a new study argues.
Amazon earnings soar as Big Tech reports record revenues on ‘Super Thursday’
Amazon, Facebook, Google and Alphabet together earned the annual GDP of Portugal in three months.
SAP’s struggles highlight hit to IT spending during Covid-19 pandemic
Business software giant reports a "muted" recovery in demand.
NHS mulls one cloud-based ERP system for 450 organisations
"A once in a lifetime opportunity."
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