The societal risks posed by artificial intelligence (AI), especially the risk that its use will entrench inequality and discrimination, are now widely acknowledged. But it has yet to be determined how society will manage those risks. Businesses, regulators and industry bodies have developed frameworks that define ethical behaviour. But while these frameworks are an essential guide for companies planning their AI implementations, panellists at a recent debate argued that voluntary measures alone will not be enough to contain the danger of AI bias.
‘Naive optimism’ on AI bias
Academics and activists have succeeded in raising public awareness of the risk that automated decision-making systems reflect the biases of the people who create them, intentionally or otherwise. In areas such as policing or financial services, these systems can gravely impact the lives of individuals, and AI bias has the potential to entrench social injustices.
The “naive tech optimism” that assumes new technologies will result in positive social outcomes is no longer acceptable, said Dr Kanta Dihal researcher and investigator at Global AI Narratives in the Leverhulme Centre for the Future of Intelligence of the University of Cambridge at the Digital Ethics Summit 2020, hosted by trade body techUK.
Technology innovation, and the debate about its contribution to society, have historically been led by a narrow group of people, Dihal argued. As a result, the fact that technologies often serve the interests of this exclusive group has escaped scrutiny.
But that is changing, Dihal said. The protests that followed the UK’s decision to base school pupils’ exam results on an algorithm, that included the previous performance of their school, show that automated decision-making is increasingly subject to public oversight.
“Protests and walkouts have shown the biases and inequalities in all kinds of technologies,” she said. “These historical perspectives are being acknowledged and it has become undeniable that they matter.”
AI governance beyond voluntary frameworks
In this environment, businesses and government organisations must ensure their use of AI is fair and equitable. Ethical frameworks, by which organisations or industries define and make commitments to ethical behaviours, are important tools to help them achieve that.
“Companies should not be creating AI unless they have a framework and a governance model in order to get to that in just a second around the creation of the AI,” said Allyn L Shaw, president and CTO at Recycle Track Systems, at the Digital Ethics Summit. “That governance model means that you have to have people that are represented and the data set of people that you expect that AI to engage represented in that design process.”
Some of the greatest designers of these regulations and frameworks are also some of the greatest perpetrators of unethical behaviour. Renée Cummings, University of Virginia
There is scepticism, however, that these frameworks will be enough to prevent companies from using AI in discriminatory but potentially profitable ways. Without accountability, voluntary frameworks are just a piece a paper, Renée Cummings, data activist in residence at The School of Data Science, University of Virginia and community scholar Columbia University, said at the summit.
“Some of the greatest designers of these regulations and frameworks are also some of the greatest perpetrators of unethical behaviour, as we’ve seen in recent times,” said Cummings. “Up until recently, we saw major car companies releasing ethical frameworks about how autonomous vehicles should operate. But then again, it’s because they are perpetrating the same things they’re speaking against.”
Instead, Cummings argued, organisations need to be held legally responsible for their use of AI.
AI legislation in the works
Policymakers are beginning to explore what this might look like. The UK’s Centre for Data Ethics and Innovation (CDEI) recently published a review into bias in algorithmic decision-making in key sectors, namely policing, local government, financial services and recruitment. The review contained advice for regulation, including that the UK government should issue guidance on how the country’s Equality Act applies to automated decisions.
Two years earlier, the House of Commons Science and Technology Select Committee Report ‘Algorithms in Decision-Making’ made recommendations to ensure accountability and transparency – including the creation of an enforceable “right to explanation”, which citizens can use to see how machine-learning programmes get to decisions that affect them.
Similarly, the European Parliament has adopted proposals on the regulation of AI. The proposals included a call for the EU Commission to present “a new legal framework outlining the ethical principles and legal obligations” of organisations using AI. Another called for the creation of a “civil liability framework” that makes companies operating “high risk” AI “strictly liable for any resulting damage”.
The process of legislating against AI bias is likely to be prolonged, not least because of the complexity of its various applications and potential harms. Organisations that use AI should draw guidance from voluntary ethical and governance frameworks for now but they should expect more binding measures in future.
Join Our Newsletter
Want more on technology leadership?
Sign up for Tech Monitor's weekly newsletter, Changelog, for the latest insight and analysis delivered straight to your inbox.